How Online Reputation Management helps your business.
DMB helps businesses manage how they respond to customer reviews and present accurate information online. We review your public profiles, agree the platforms and brand mentions to monitor, and build a practical response process for positive and negative feedback. Online reputation management (ORM) connects review management, brand reputation monitoring and customer follow-up. We help your team explain concerns professionally, escalate sensitive complaints and keep business details consistent. Where a review appears to violate a platform’s rules, we can help document the concern and use its reporting process. Platforms decide whether a review is removed; we do not promise removal or improved ratings.
Who is this service for?
Service businesses, clinics, hotels, travel companies, property businesses and growing brands that need a consistent way to handle public feedback.
What you receive.
- Review of agreed business profiles, reviews and public brand mentions
- Monitoring plan for agreed platforms, keywords and review frequency
- Response guidelines and drafts for positive, neutral and negative reviews
- Complaint escalation workflow and customer follow-up recommendations
- Genuine customer review request process without fabricated reviews or selective requests for positive ratings
- Monthly reputation summary with feedback themes and agreed next steps
Before work starts, we agree the tasks, revisions, access needed and timing.
How to get started.
Tell us about your business
Your website, public profile links, platforms to cover, examples of customer feedback and a team contact who can approve responses and investigate complaints.
Review the work and price
Review the scope, fee and timeline before deciding.
Start the agreed work
Approve the plan, then receive clear progress updates.
How we review progress.
We review response times, unanswered reviews, recurring customer concerns and completed follow-up actions. Rating trends and review sentiment provide context; we do not guarantee a rating, rankings or review removal.
Common questions.
What is included in online reputation management?+
The agreed scope can include profile reviews, monitoring public feedback and brand mentions, drafting review responses, complaint escalation and reporting. We confirm platforms, monitoring frequency and approval responsibilities before starting.
Can you remove negative Google reviews?+
We can help assess and report reviews that appear to violate the platform’s policies. Google makes the removal decision. A negative opinion alone does not guarantee removal, and we cannot delete another person’s review.
Do you create reviews or guarantee five-star ratings?+
No. We support requests for genuine customer feedback and clear responses. We do not create fake reviews, guarantee ratings or offer rewards for favourable reviews.
Will you publish responses without our approval?+
We agree an approval process first. Responses involving disputed facts, personal information or sensitive complaints are escalated to your team before publication.
How much do ORM services cost?+
Pricing depends on the number of profiles, platforms, review volume and monitoring frequency. Share your requirements and we will explain the work, fee and timeline.